Terms and Conditions for Man With A Van Collierswood
These Terms and Conditions set out the basis on which Man With A Van Collierswood provides moving, transport, collection, delivery, and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to be fair, clear, and consistent with applicable UK law. For the avoidance of doubt, references to “we,” “our,” and “us” mean the service provider, while “you” and “your” refer to the customer or the person making the booking.
These terms apply to domestic, commercial, and single-item transport services, whether the booking relates to local removals, furniture transport, collection and delivery, or similar van-based services. They are intended to protect both parties by setting expectations about booking, payment, cancellations, liability, and legal compliance. Please read them carefully before confirming any service.
The use of any service provided by Man With A Van Collierswood is conditional upon acceptance of these terms. If you do not agree with any part of them, you should not proceed with a booking. Nothing in these terms affects your statutory rights under UK consumer law where those rights cannot lawfully be excluded or limited.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request and provided confirmation in writing, by email, text message, or another recorded method. A booking request may include details such as the collection and delivery addresses, preferred date and time, nature of the items, access conditions, and any special requirements. The customer is responsible for ensuring that all information provided is accurate and complete.
We may use the details supplied to assess the suitability of the vehicle, crew size, and estimated duration of the job. If the information supplied is incomplete, inaccurate, or changes before the service date, we may revise the quotation, amend the service plan, or decline the booking if necessary. Any estimate given before final confirmation is not binding unless expressly stated otherwise.
The customer must ensure that they or an authorised representative is present at the collection or delivery point, unless an alternative arrangement has been agreed in advance. Where access restrictions, parking limitations, stair-only access, heavy items, or assembly/disassembly requirements are not disclosed at booking stage, additional time or charges may apply. We reserve the right to refuse to move items that are unsafe, prohibited, or beyond the agreed scope of work.
2. Quotations and Service Scope
Quotations are based on the information available at the time of assessment and may be provided as fixed-price or estimated-price services. A fixed-price quotation applies only to the items, route, date, and conditions described at the time of booking. If the job changes materially, the quotation may no longer apply. An estimated quotation may vary if the actual service requires more time, labour, distance, waiting, or handling than originally anticipated.
We will act reasonably when reviewing any change to the scope of work and will explain any additional cost where possible before carrying out the extra work. However, where circumstances arise on the day that require immediate action to complete the service safely and efficiently, we may proceed and charge accordingly. This includes, without limitation, situations involving inaccessible entrances, unexpected stairs, vehicle access issues, or additional stops not previously agreed.
It is the customer’s responsibility to ensure that the service requested is suitable for the items to be transported. We do not provide structural moving services, specialist installation unless agreed, or packing services unless expressly included in the booking. Fragile, high-value, or unusually heavy items may require special handling and must be declared in advance.
3. Payments
Payment terms will be confirmed at or before the time of booking. Unless otherwise agreed in writing, payment is due in full on completion of the service. For some bookings, a deposit or part-payment may be required to secure the date. Deposits, where taken, may be non-refundable except where cancellation is made by us or where the law requires otherwise.
We may accept payment by bank transfer, card, or other methods notified to you in advance. The customer must ensure that payment is made promptly and that sufficient cleared funds are available. If payment is not received by the due date, we reserve the right to charge interest and recovery costs to the extent permitted by law, and to suspend or refuse further services until outstanding sums are paid.
Unless stated otherwise, all prices are quoted inclusive or exclusive of VAT according to our status and the information provided at the time of quotation. Any applicable tax will be shown where required. If extra work is requested by the customer, or becomes necessary due to incorrect information or unforeseen conditions, additional charges may be applied at our standard rates or at a rate advised at the time.
Late Payment and Disputes
If you dispute any invoice, you should notify us as soon as reasonably possible and provide clear reasons and supporting information. You must still pay any undisputed amount on time. A billing dispute does not permit withholding all payment where part of the invoice is valid. We will review reasonable concerns in good faith and correct any genuine error promptly.
4. Cancellations and Rebooking
You may cancel or reschedule a booking, but any cancellation charges will depend on the notice given and on whether resources have already been allocated. If you cancel with sufficient notice, we may at our discretion refund all or part of any deposit. If cancellation occurs at short notice, after vehicles or crew have been dispatched, or where work has already started, a higher charge may apply to cover lost time, travel, and administration.
Where the customer fails to attend, is not ready, or is unable to proceed at the agreed time, this may be treated as a late cancellation or aborted service. The same may apply if access is denied, keys are unavailable, the items are not ready, or the premises are unsafe. In such cases, we may charge for time spent, costs incurred, and any reasonable expenses arising from the failed appointment.
We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including severe weather, traffic disruption, vehicle breakdown, illness, unsafe working conditions, legal restrictions, or other events that make performance impractical or unsafe. Where possible, we will contact you promptly to offer an alternative date or an appropriate remedy. Our liability for such cancellations is limited to refunding sums paid for the affected service, unless the law provides otherwise.
5. Customer Obligations
You agree to provide accurate details about the items, access points, parking, and any known hazards. You must ensure that goods are adequately packed unless packing is included in the agreed service. You are responsible for securing or protecting items that are vulnerable to damage due to poor packaging, loose fittings, or unsuitable containers. We are not liable for damage resulting from inadequate packing, pre-existing defects, or the inherent fragility of the items.
The customer must ensure that the goods being moved are legally owned by them or that they have authority to arrange the transport. You must not include prohibited, illegal, hazardous, flammable, explosive, or contaminated items unless we have agreed in advance and are legally permitted to carry them. If unlawful or unsafe items are discovered, we may refuse to transport them and may terminate the service without refund for the affected part of the booking.
It is your responsibility to protect floor coverings, walls, stairways, and other premises features where this is necessary and reasonable. If the premises require special protection or access equipment, this should be discussed before the booking is confirmed. We may refuse to undertake work that would create unreasonable risk to property, persons, or the vehicle.
Authority to Act
If you arrange the booking on behalf of another person or business, you warrant that you have authority to do so and that the person or business will comply with these terms. Any instructions given by an authorised representative will be treated as instructions from the customer. We may rely on those instructions unless notified otherwise in writing before the service begins.
6. Liability and Limitations
We will carry out services with reasonable care and skill. If we fail to do so, you may be entitled to a remedy under the Consumer Rights Act 2015 and other applicable legislation. However, our liability is limited to losses that are foreseeable and directly caused by our breach. We do not accept responsibility for indirect, consequential, or economic losses such as missed earnings, business interruption, or loss of opportunity, except where such limitation is unlawful.
We are not responsible for damage caused by: improper packing by the customer; pre-existing damage; items that are not suitable for transport; hidden defects; normal wear and tear; or events outside our reasonable control. Where liability does arise, we may choose to repair, replace, or compensate for the affected item, subject to a reasonable assessment of value, age, and condition. Any claim should be reported as soon as reasonably practicable and supported by evidence.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. The customer should consider arranging appropriate insurance for valuable, fragile, or irreplaceable items. Unless separately agreed, we do not insure items beyond the level required by law or covered by any policy we maintain for the service.
Where our service includes the removal, disposal, or transport of waste, both parties must comply with applicable UK waste legislation and environmental rules. We will only collect and carry waste that can lawfully be handled within the scope of our business. The customer must accurately describe any waste to be moved and must not conceal hazardous or regulated materials. We may refuse waste that is improperly identified, unsafe, or not permitted under the agreed service.