Terms and Conditions for Man With A Van Colliers Wood

These Terms and Conditions set out the basis on which Man With A Van Colliers Wood provides domestic and commercial removal, transport, and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to create a clear, fair, and practical agreement covering the service scope, booking process, payments, cancellations, liability, waste rules, and the legal framework that applies to all work undertaken by our man and van service.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With A Van Colliers Wood brand. References to “you” and “your” mean the person, business, or organisation booking the service. These terms apply whether the booking is made for a single item, a partial load, a full van move, or any other transport arrangement agreed in writing or verbally before the job begins. Any special requirements must be stated at the time of booking so that the service can be arranged appropriately.

If any part of these terms is unclear, the customer should raise the issue before the job is confirmed. We may amend these terms from time to time, and the version in force at the time of booking will apply to that booking. No employee, driver, or representative may vary these terms unless the variation is confirmed by us in writing. These conditions are designed to support a reliable van moving service while protecting both parties from misunderstanding.

Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the job details. The booking process normally begins with the customer providing information about the collection and delivery locations, the number and type of items, access conditions, timing preferences, and any handling requirements. We may rely on the accuracy of the information supplied, so it is important that all details are complete and correct. If the booking information changes after confirmation, we reserve the right to revise the quote, alter the schedule, or withdraw the booking where necessary.

Bookings may be made by phone, email, online form, or other agreed method. A booking is not binding until we have issued a confirmation and, where applicable, received any required deposit or advance payment. The customer is responsible for ensuring that someone is available at the collection and delivery points at the agreed times. Delays caused by missed appointments, incorrect addresses, restricted access, or inaccurate item descriptions may result in extra charges. For larger jobs, we may ask for photographs, inventory details, or other information to assess the appropriate vehicle size and labour requirements for the Colliers Wood man with a van service.

Service Scope
Unless otherwise agreed, the service covers loading, transport, and unloading of the goods listed in the booking. Packing, dismantling, reassembly, storage, and specialist handling are not automatically included. If these additional services are requested, they must be agreed in advance and may incur further charges. We may refuse to carry items that are hazardous, unlawful, excessively heavy, or unsuitable for safe transport. It is the customer’s responsibility to ensure that all goods are fit for transit and appropriately prepared. We do not guarantee delivery times where delays are caused by traffic, weather, road closures, or other events outside our reasonable control.

Payments
Payment terms will be confirmed at the time of booking or before the job begins. Unless agreed otherwise, payment is due on completion of the service on the same day, and we may require full or partial payment in advance for certain bookings. We accept the payment methods stated at booking confirmation. Any bank transfer, card charge, or cash arrangement must be settled in full before goods are released at the destination, unless a written credit arrangement has been agreed.

Prices are usually based on factors such as distance, vehicle size, number of crew members, time required, access difficulties, waiting time, and any additional services. Quotes may be fixed or estimated depending on the information available at the time. If the job changes materially from the original description, we reserve the right to adjust the price to reflect the actual work carried out. Extra charges may apply for stairs, long carries, congestion delays, parking fees, congestion charges, tolls, cleaning required due to contamination, or disposal of items not declared in advance. Any unpaid amount may be pursued by lawful means, and the customer may be liable for reasonable recovery costs where permitted by law.

Deposits, Waiting Time and Surcharges
If a deposit is requested, it is used to secure the booking and may be non-refundable in the circumstances set out in the cancellations section below. Where our team is delayed by circumstances caused by the customer, including waiting for keys, access, authorisation, or item preparation, we may charge waiting time at the applicable rate. If the property or access point is unsafe, excessively restricted, or not as described, we may suspend work until the issue is resolved or treat the booking as cancelled by the customer. In such cases, charges may still apply for time already spent and costs already incurred.

Cancellations and Amendments
Customers may cancel or reschedule a booking by giving notice as soon as possible. Cancellations made with sufficient notice may be eligible for a refund, subject to any non-refundable deposit or administration cost already incurred. If a cancellation is made after the vehicle has been dispatched, or once work has begun, the full or partial charge may remain payable depending on the amount of service delivered and the loss suffered by us. We may use reasonable judgment to determine the charge in a fair and proportionate way.

Amendments to booking time, address, item list, or access conditions are subject to our approval and may affect the price. Where a change cannot reasonably be accommodated, the original booking may be cancelled and treated in accordance with these terms. If the customer fails to attend, refuses delivery without valid reason, or cannot provide access within a reasonable time, we may treat the service as cancelled by the customer. In such cases, the customer may be responsible for the cost of travel, labour, fuel, and any return journey or storage arrangement needed to protect the goods. This applies to our man with a van in Colliers Wood bookings as well as any broader transport work undertaken under the same agreement.

Cancellation by Us
We reserve the right to cancel or postpone a booking where necessary for safety, legal compliance, vehicle breakdown, severe weather, staff unavailability, or any event beyond our control that prevents proper performance. If we cancel for reasons within our control, we will either refund any sums already paid for the cancelled portion of the service or offer an alternative date where available. We will not be liable for indirect losses arising from cancellation, provided that the cancellation was made in good faith and with reasonable notice where possible.

Liability
We will take reasonable care in handling and transporting goods. However, our liability is limited to loss or damage caused by our proven negligence or breach of these terms. We are not responsible for pre-existing damage, inadequate packaging, items left unsecured by the customer, or defects in the goods themselves. Fragile, valuable, antique, or unusually heavy items must be declared in advance so that suitable precautions can be considered. If such items are not disclosed, we may decline responsibility for damage unless it is caused by our clear negligence.

Where permitted by law, we exclude liability for loss of profit, loss of business, missed appointments, or any indirect or consequential losses. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Customers are encouraged to arrange their own insurance for goods of high value or sentimental importance. Our own insurance, if any, does not replace the customer’s duty to insure items where appropriate. The customer remains responsible for ensuring that the goods are lawful to transport and do not contain prohibited items.

Claims Procedure and Damage Notification
If a customer believes that loss or damage has occurred, they must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. The customer should provide a clear description of the issue and any supporting evidence, such as photographs or a list of affected items. We may inspect the items or request further information before any claim is assessed. No claim will automatically be accepted merely because damage is alleged. We will investigate claims fairly and, where liability is established, any compensation will be limited to the direct loss reasonably proven and subject to any applicable cap, unless a different amount is required by law.

Waste Regulations
Where our service involves removal, disposal, or transport of unwanted goods, all waste handling must comply with applicable UK waste regulations. We will only remove waste where we are authorised and able to do so lawfully. The customer must clearly identify any items intended for disposal and must not mix general waste with hazardous materials unless we have expressly agreed to handle them and hold the necessary permissions. Hazardous waste, clinical waste, chemicals, gas cylinders, asbestos, solvents, oils, batteries, electricals, and other controlled materials may require specialist treatment and may be refused.

The customer remains responsible for the lawful classification of waste and for disclosing anything that may require special handling. If waste is transferred to us for disposal, the customer may be asked to confirm the source and nature of the materials. We may refuse any item that we believe may breach waste law or create a safety risk. Where appropriate, we may use licensed disposal facilities and, if required, maintain records to demonstrate lawful transfer and disposal. Any illegal dumping, incorrect description of waste, or failure to disclose regulated materials may result in immediate termination of the service and may be reported to the relevant authorities. Additional charges may apply if extra sorting, segregation, loading time, or specialist disposal is required due to undeclared waste.

Customer Responsibilities
The customer must ensure that access is available, permissions are in place, parking arrangements are lawful, and any building or site rules are observed. We are not responsible for fines, penalties, or enforcement action caused by the customer’s failure to secure suitable access or permission. The customer should protect flooring, walls, and communal areas where necessary and should inform us of any vulnerable surfaces or restrictions before the move. If the customer asks us to move items that are not owned by them, they must have authority from the owner and accept responsibility for any resulting loss or claim.

Force Majeure
We will not be liable for delays or failure to perform caused by events outside our reasonable control, including extreme weather, road closures, strikes, civil disorder, accidents, natural disasters, government restrictions, or utility failures. In such circumstances, we may rearrange the job or cancel it without liability for indirect losses. Any sums already paid will be handled fairly in light of the service delivered and the practical consequences of the disruption.

Termination
We may refuse or stop work at any stage if the customer behaves abusively, unlawfully, or dangerously; if the instructions given are materially inaccurate; if the load is unsafe; or if continuing would place our staff, vehicle, or other property at risk. If work is terminated for reasons attributable to the customer, charges for time spent and costs incurred may still apply. Where termination is necessary to protect legal compliance or safety, it will not be treated as a breach by us.

Governing Law
This agreement and any dispute arising from it are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or matter arising out of or in connection with these Terms and Conditions, except where mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These terms represent the entire agreement between the parties in relation to the services booked under the Man With A Van Colliers Wood name, unless a written variation has been agreed and signed by both parties.