Man With a Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Colliers Wood provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man With a Van Colliers Wood, the provider of removal and related services.

1.2 "Customer" means the individual, business, or organisation that books or receives services from the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.

1.5 "Service Area" means the locations in which the Company normally operates, including Colliers Wood and surrounding areas, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van removal services for domestic and commercial customers, including but not limited to household moves, office moves, student moves, small-scale removals, and item collection and delivery.

2.2 The exact scope of the Services, including locations, dates, times, number of staff, and estimated duration, will be set out in the booking confirmation issued by the Company.

2.3 The Company reserves the right to refuse to transport any items which, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to the Vehicle or other goods.

3. Booking Process

3.1 All bookings are subject to availability and must be made directly with the Company using an accepted booking method as communicated by the Company.

3.2 When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, property access details, any parking restrictions, the nature and approximate volume of items, and any special handling requirements.

3.3 The Customer is responsible for ensuring that the information supplied is correct. The Company will not be liable for delays, additional costs, or inability to complete the Services arising from inaccurate or incomplete information.

3.4 A booking is only confirmed once the Company has accepted the booking and issued a booking confirmation. The Company may, at its discretion, require a deposit or pre-payment to secure the booking.

3.5 Any estimated time of arrival and duration given at the time of booking is an estimate only and is not guaranteed. Factors such as traffic, weather, access, and volume of items may affect actual timings.

4. Customer Responsibilities

4.1 The Customer must ensure that adequate access is available at both the collection and delivery addresses, including suitable parking for the Vehicle and safe access to the premises.

4.2 The Customer is responsible for arranging and paying for any parking permits, suspensions, or authorisations required. Any parking fines or charges incurred as a direct result of insufficient arrangements will be added to the Customer's final invoice.

4.3 The Customer is responsible for packing and protecting their goods unless the Company has explicitly agreed to provide packing services. Fragile items should be suitably wrapped and clearly labelled.

4.4 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses for the duration of the Services, unless otherwise agreed in advance.

4.5 The Customer must check that nothing is left behind before the Vehicle departs from each address. The Company is not responsible for items forgotten or left on the premises.

5. Payments and Charges

5.1 Charges for the Services will be based on the pricing structure communicated to the Customer at the time of booking, which may include hourly rates, fixed rates, minimum charges, additional labour charges, mileage, congestion or toll charges, and any other applicable fees.

5.2 Unless otherwise agreed, payment is due immediately upon completion of the Services and must be made using a payment method accepted by the Company.

5.3 The Company may require a deposit or partial pre-payment at the time of booking. Any such amount will be deducted from the final invoice. Deposits may be non-refundable in accordance with the cancellation terms set out in clause 6.

5.4 If the scope or duration of the Services exceeds the original estimate due to circumstances beyond the Company’s control, including but not limited to additional items, access difficulties, waiting time, or Customer delays, the Company reserves the right to charge for additional time and services at the applicable rates.

5.5 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the maximum rate permitted by law and to take all necessary steps to recover outstanding sums, including instructing a debt collection agency or taking legal action.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by contacting the Company using an accepted communication method.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, less any non-recoverable costs incurred.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit paid and to charge a cancellation fee, which may be up to the full estimated cost of the Services.

6.4 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in different pricing and charges.

6.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any pre-payments made, but will not be liable for any consequential loss.

7. Access, Parking, and Delays

7.1 The Customer must ensure that the Company has safe and reasonable access to the collection and delivery locations, including sufficient space for loading and unloading.

7.2 The Company is not liable for any delays or inability to complete the Services arising from restricted access, inadequate parking, inaccurate addresses, or failure by the Customer to provide necessary instructions.

7.3 Waiting time caused by the Customer, or by factors beyond the Company’s reasonable control, may be charged at the applicable hourly rate with any minimum periods as notified to the Customer.

8. Customer Property and Prohibited Items

8.1 The Customer must notify the Company in advance if any items require special handling, including but not limited to high-value items, antiques, artwork, or items of unusual size or weight.

8.2 The Company will not carry live animals, perishable goods, illegal substances, firearms, explosives, cash, securities, or other items which may present a safety or legal risk. The Customer must not present such items for transport.

8.3 If the Company discovers prohibited items during the course of the Services, it may refuse to transport them and may terminate the Services without refund.

9. Waste and Disposal Regulations

9.1 The Company provides removal and transport services and is not a licensed waste carrier unless explicitly stated. The Customer is responsible for ensuring that any waste or items for disposal are handled in compliance with applicable waste regulations.

9.2 The Company will not remove or dispose of hazardous, chemical, clinical, or controlled waste. The Customer must arrange specialist disposal where required by law.

9.3 If the Company agrees to take items to a recycling facility or authorised waste site, the Customer remains responsible for the nature and legality of the items. Any charges imposed by such facilities, including tipping fees or surcharges, will be added to the Customer’s bill.

9.4 The Customer must not request or permit fly-tipping or unlawful dumping. The Company operates in accordance with environmental and waste management regulations and reserves the right to refuse any service that may breach such regulations.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to goods is limited as set out in this clause.

10.2 The Company is not liable for loss or damage arising from the following:

(a) Poorly packed or unprotected items packed by the Customer.

(b) Items of fragile or delicate nature not adequately protected.

(c) Electrical, electronic, or mechanical derangement not evident at the time of collection.

(d) Goods left unattended or not under the Company’s control.

(e) Normal wear and tear, minor scuffs, or cosmetic damage occurring during normal handling.

10.3 The Company’s total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the items lost or damaged, subject to any overall cap communicated to the Customer prior to the Services.

10.4 The Customer is strongly advised to maintain adequate insurance cover for their goods during the move, including during loading, transit, and unloading.

10.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.

10.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

11. Claims and Complaints

11.1 Any visible loss or damage to goods must be reported to the Company as soon as reasonably practicable and, in any event, no later than 48 hours after completion of the Services.

11.2 The Customer must provide reasonable details and evidence of any alleged loss or damage, including photographs, descriptions, and proof of value where requested.

11.3 The Company will investigate all complaints and aim to reach a fair resolution. Failure to notify the Company of any issue within the time limits set out in this clause may affect the Company’s ability to investigate and may reduce or extinguish any potential liability.

12. Force Majeure

12.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil unrest, acts of terrorism, or acts of God.

12.2 In such cases, the Company may suspend or reschedule the Services and will use reasonable efforts to minimise disruption.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer as necessary to provide the Services, handle bookings, and manage accounts.

13.2 The Company will handle personal information in accordance with applicable data protection laws in the United Kingdom.

13.3 The Customer’s details will not be sold to third parties. Information may be shared with trusted partners or service providers only where necessary for the performance of the Services or as required by law.

14. General Provisions

14.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the Company’s prior written consent.

14.4 The Company may assign or subcontract some or all of its obligations under these Terms and Conditions, provided that this does not materially reduce the level of service provided to the Customer.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking or using the Services of Man With a Van Colliers Wood, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.